Aug 17–28, 2026 ·
Effective records management is critical to accountability, service delivery, and institutional credibility. However, many records offices struggle with inconsistencies, errors, delays, and outdated processes that undermine performance. This course focuses on embedding quality management principles and continuous improvement practices into everyday records management operations. Participants will learn how to assess the quality of records processes, identify gaps and risks, and apply structured improvement tools to enhance efficiency and reliability. The course introduces practical quality management frameworks, performance measurement techniques, and process improvement methods tailored to records and registry environments. Emphasis is placed on improving workflows, reducing errors, strengthening compliance, and fostering a culture of continuous improvement within records teams. By the end of the course, participants will be able to establish quality standards for records management, monitor performance using clear indicators, and lead incremental improvements that support organizational goals, transparency, and good governance.
August 17, 2026 to
August 28, 2026
(12 days)
in-person
Up to 25 participants
25 seats available
On successful completion you'll receive a verifiable Excel Trainings certificate with a unique 7-character code.
A structured curriculum delivered through expert instruction, applied case studies, and group exercises. Full syllabus available on request.